Frequently Asked Questions

Find answers to common questions about our contest, products, and policies
  • Entries are automatically assigned based on your purchase amount. Each 5$ spent equals one entry into the contest. Your entries are recorded immediately after your purchase is confirmed.

  • No additional action is required. Your entries are automatically recorded when you complete your purchase. You'll receive a confirmation email with your entry details.

  • You can view your total entries by logging into your account and visiting the contest dashboard. Your entry count is updated in real-time with each purchase.

  • The contest is open to legal residents who reach age of majority or older. Some restrictions may apply based on your location. Please review the full rules for eligibility requirements.

  • Yes, you can enter for free by mailing a request to our address. See the full rules for details on the free entry method and mailing instructions.

  • Yes, we accept returns within 30 days of purchase. Items must be unused and in original packaging. Please note that returning a purchase will remove the associated contest entries. Please reach out to info@clbr.ca on how to proceed for returns.

  • Standard shipping typically takes 10-20 business days. You'll receive tracking information once your order ships.

  • Winners are selected through a random draw conducted by an independent third party. All eligible entries have an equal chance of winning. The draw is conducted fairly and transparently.

  • Winners are notified via email within 48 hours of the draw. You must respond within 7 days to claim your prize. We'll also announce winners on our social media channels.

  • Yes, winners must correctly answer a skill-testing question before receiving their prize. This is a legal requirement in certain jurisdictions to ensure the contest is skill-based.

  • Important: CLBR will never ask for payment to deliver a prize. We will only contact you from our official accounts. Follow us on our verified social media: @clbr.ca. Beware of scammers impersonating our brand.

  • The complete official rules are available on our website. You can find them in the footer under 'Official Rules' or by visiting our Terms and Conditions page. We recommend reading them carefully.